CCNA - Collaboration

2-Weeks Certification Course


Our 2 weeks CCNA Collaboration Course is designed for network IP telephony, video, collaboration, and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications.

The course will provides you with the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.ementation of gateways, gatekeepers, IP-IP gateways, Telepresence, Surveillance System and Conference/Desktop Video Endpoints. Read on or contact us for more information and availability on our CCNA Collaboration bootcamps.

In this 10-day course you will receive an in-depth, theoretical understanding of VOIP and Video principles as well as the tools and configurations available as well as:

Course Content
  • Cisco Unified Communications components and their functions
  • Call signaling and media flows
  • Quality implications of a VoIP network
  • User creation options for Cisco Unified Communications Manager and Manager Express
  • Create or modify endpoints for Cisco Unified Communications Manager and Manager Express
  • Calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Calling privileges for extension mobility, call coverage and intercom
  • Setup native presence and unified mobility remote destination configuration
  • Verify user features are operational
  • Creation of options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Cisco Unified Presence (CUP)
  • Generate CDR, CMR, capacity, usage and RTMT reports
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup
  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Streaming Video
  • Recording and Storage
  • Media Convergence
  • Video Convergence
  • Classify Mobile Devices, Desktop Systems, Surveillance Systems
  • Environment Design (Power, Lighting, HVAC, Acoustics)
  • Implement Desktop Video End Points
  • Evaluate Multiple Telepresence Servers and Systems
  • Troubleshoot and Identify Endpoints
  • ollect System Logs and Manage Configuration
  • Video Conferencing Concepts
    Course exams:
  • 210-060 - Implementing Cisco Collaboration Devices (CICD)
  • 210-065 - Implementing Cisco Video Network Devices (CIVND)
    Minimum Requirements: There are no formal prerequisites however; we expect cadidates have a good understanding of IP networking, routing and switching. For more information about this class, contact our training consultant today

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