Frequently Asked Questions!

ETEC Training Center:

What is the Training Center’s environment like?

Our Houston training facility was specifically designed for exceptional comfort. We use the latest tools and technology to create an environment highly conducive to learning, including exceptionally comfortable chairs, ergonomically advanced workstations with high-end computer equipment, an outstanding visual display delivery system as well as a wide assortment of snacks and drinks to keep you hydrated, motivated and alert.

Our computer labs are fully equipped with state-of-the-art workstations and High Speed Internet access. Students can be provided with security cards to provide them with 24-hour access to the facility.

State-of-the-art Facilities:

Our classrooms reflect our serious attitude toward training and our commitment to our students' success. They are not hotel rooms, but dedicated facilities designed to isolate and insulate students from distractions, allowing them to focus completely on their training.

  • Dedicated Classrooms - Engineered from the ground up specifically for accelerated training, with comfortable desks, full size leather chairs, and a break room stocked with coffee, soda and snacks.
  • Equipment - our accelerated training facilities are set up to simulate local area and wide area networks. Students have 24/7 exclusive access to engineering labs consisting of Cisco® routers, Cisco® Catalyst® switches, high-performance PCs, and wireless networks. This equipment gives students actual hands-on experience during their training.
  • Effective hands on labs reinforce our instructor-led training, allowing rapid and repeated practice with components and repeated exposure to concepts.
  • On-Site Testing - We have a dedicated certifed VUE testing center at our facility. ETEC is also qualified as VUE mobile testing center.

Learn more about our information technology certification training centers or our onsite training options.

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Certification Benefits:

How do IT training and certification benefit my company?

  • Increases your competitive edge because customers understand that certification means that “this company has extremely high standards”
  • Improves productivity because certified staff are properly trained to design and deploy enterprise solutions
  • Smoothes transitions to NT environments because trained staff understand the complexities involved in making this complex move
  • Completion of Microsoft certification testing can bestow the coveted Microsoft Certified Partner status (requires at least two MCSE professionals within your organization)
  • Makes your business technically self-sufficient because you'll have the experts in-house
  • ETEC offers guaranteed value

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How do IT training and certification benefit my human resources department?

  • Gives you an industry-standardized method for assessing new employees and evaluating existing employees
  • Assures you that your employees have completed a universally accepted level of training
  • Provides benchmarks for evaluating and comparing employees for promotion and career development
  • Reduces employee turnover, because certified employees have greater job satisfaction and tend to stay put
  • ETEC offers guaranteed value

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How do IT training and certification benefit me?

  • Makes your paycheck larger because companies pay for talent and expertise
  • Increases your potential for promotion because many companies actually require a set number of certified employees on staff (often to meet legal obligations)
  • Validates your expertise and credibility in the workplace and among your peers because certification means something
  • Gives you a competitive edge in the job market because employers seek certified employees
  • Makes you infinitely more attractive *
  • ETEC offers guaranteed value

* In reality, IT certification courses increase your attractiveness by a finite but still extremely substantial quantity. Actual results may vary.

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Location and Directions:

Where is ETEC’s Main Training Center located?

ETEC Houston Facility:
3920 Cypress Creek Pkwy, Suite 280
Houston, Texas 77068
(281) 537-9750

We are on Cypress Creek Parkway (Formerly FM 1960) between I-45 and SH-249. We are on the north side of the street, across from Home Depot. There is a large Northwest Chamber of Commerce sign on the top of our building. ETEC is conveniently located 15 minutes away from Hewlett-Packard headquarters on SH 249, and only 25 minutes from Bush International Airport. You can park in the front or sides of the building. . Classrooms are located on the second floor.

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How do I get there?

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What’s included in my package?

Here is a complete list of what is included in the ETEC Training Package:

  • All necessary course materials
  • Lectures by industry-certified trainers
  • Pre-study material
  • 24-hour access to computer lab
  • Hands-on labs
  • Wireless broadband Internet access
  • Proprietary practice exams
  • Exam vouchers (one per exam ) * with the exception of CISSP and RHCE
  • Customer satisfaction guarantee
  • Free lunch, as well as coffee, juice, beverages and a variety of excellent snacks throughout your day
  • Hotel: If you purchased the Travel Package, your hotel accommodations will start on the afternoon before the first day of class and will end on the last day of class.

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Why should I choose ETEC over other training providers?

Our staff is committed to customer service and providing unparalleled information technology certification training. Many students have told us that our training style is second to none. We do what it takes to ensure a successful training experience. We know that we exist because of our students. ETEC defines customer service and superior quality.

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Does your price include hotel stay?

Yes, we can include deluxe single-occupancy hotel accommodations in our Houston location. Your best bet is to contact us so we can share different options and customize exactly what you’ll need.

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What is the dress code while attending classes with ETEC?

Feel free to wear shorts, jeans or even sweatpants. You may dress comfortably as long as it is not disruptive to other students.

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Does your price include daily meals? If so, which ones?

Yes, a full lunch is provided every training day. In addition, we also provide a wide variety of unlimited snacks and beverages throughout the day free of charge.

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What is a typical day like at an ETEC IT boot camp?

Training begins at 9:00 am and is scheduled through 5:00 pm. Lunch break is provided at midday. Periodic breaks during the day help to keep students alert and give them a chance to revitalize. Snacks and beverages are also provided. Evening dinner break is usually at 5:00 pm, and open labs begin at 8:00 pm. Lecture, lab, review and test is the formula for success.

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If I have to leave the class, what is your policy?

If you have to leave an IT boot camp for any reason, you may schedule to retake or finish any portion of the course during one of our future scheduled sessions at no charge. However, travel will be at your expense. ETEC will provide a maximum total of meals and hotel accommodations as specified in each course description. The student is responsible for all travel, meals and hotel accommodation expenses that exceed the number specified in the course description.

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Is testing done at the ETEC facility or do we have to take tests on our own elsewhere?

All Cisco, Microsoft, Linux and CompTia certification exams are included and taken onsite during your training class at ETEC. We are a fully Authorized VUE Testing Center and Prometric Testing Center. If taking an exam other than those just mentioned, ask your training consultant for more details.

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If I do not pass an exam during the class, what options do I have?

ETEC wants you to be successful and we take every precaution to set you up for success. Nobody is perfect and IT certification exams are difficult. Most of our programs include the cost of vendor specific exams. If you do everything your instructor advised you to do during the course and you do not pass, we’ll pay for you to re-take. Our pass rate is typically 90% or greater.

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What hardware do we use in an ETEC classroom?

Each student has his or her own computer workstation during an IT boot camp. ETEC students never have to share machines. Our classrooms have the proper equipment you’ll need for the best hands-on experience. We have multiple classrooms with a variety of equipment. We do not train on laptop or notebook computers. In the event we have a machine that fails, our spare servers can be set up for use in less than 5 minutes.

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Will I have access to the Internet in the classroom?

Yes, all of our lab computers have full internet access or you may bring your own laptop or notebook computer to connect to our wireless network.
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What courseware do I use in the ETEC classroom?

ETEC instructors have developed our own proprietary courseware and lab guides that extensively cover “real life” scenarios and all exam objectives.

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Will I need a rental car in Houston since the training facility is not at the hotel?

No, you won’t, but you are welcome to get one. A hotel shuttle will be available to bring you to/from the airport and ETEC each day. Please check with the hotel for the shuttle schedule and pricing..

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How long have your trainers been providing technical training?

On average, our trainers have more than 12 years experience in a classroom environment. Most have more than 20 years experience in the computing industry.

Read our explanation of quality page to learn more about our trainers.

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Besides Houston, Texas, what other cities/locations does ETEC offer training?

ETEC can deliver customized training specifically for your organization anywhere in the United States. If you would rather attend one of our locations, we also offer classes in Las Vegas, Chicago, Miami, and the Metro Washington DC / Northern VA area. Please ask your training consultant for more info.
Learn more about our locations.

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Does ETEC provide training at my employers location or nearby?

YES. We can deliver on-site training to clients that have a need to train 8 people or more in one session. We have provided this type of training to many organizations over the years. It’s not uncommon for us to deliver 3 to 6 classes a year at the same client location so they can cycle through as many employees as possible.
Learn more about our onsite training.

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What is ETEC’s cancellation / re-schedule policy?

All Cancellations and/or re-scheduling requests must be received, in writing, by ETEC.  You can send your request by letter, fax or e-mail.  If payment(s) are originally made by credit card there will be a 5% fee imposed on all refunds regardless of refund method.  If a student or company has received a discount off ETEC’s regular retail class price, then that student or company will not be eligible for a refund, but may re-schedule a class or substitute an attendee according to the policy guidelines below.

Refunds will be made according to the following schedule:

  • More than 20 full business days before class – 100% refund
    • The first time a student requests to cancel a specific class, the student may receive a full refund or re-schedule the class to another date.
    • Cancellation of a Re-scheduled Class – If a student has previously re-scheduled a class and does so again, a student’s only option is to re-schedule.  No refunds will be given.
  • 16 to 20 full business days before class – 75% refund
  • 15 full business days or less before class – No refund will be given.  The student may re-schedule or make a student substitution, as late as 1:00 pm Eastern time, one business day prior to the start of class.
  • Failure to attend your class without prior written notification will be considered a “No Show” and the full class price is forfeited.

*A full business day – to count as a full business day, the written request must be received and acknowledged by an ETEC employee  before 10:00 am Eastern time to count as a business day.  All written requests received after 10:00 am Eastern time will have the next business day applied as the first full business day.
*No cost to Re-schedule a class as long as a minimum 5 business day, written notice is given.
**Receipt of this policy via e-mail constitutes acceptance of the terms.  No exceptions will be made.

ETEC makes every effort to run all of its advertised programs. However, we may need to cancel or change a session. We will make every effort to contact you no later than two weeks prior to the scheduled start date. We will not be responsible for any penalties incurred due to nonrefundable airfare purchases or changes to hotel reservations


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