Cisco Call Manager and VoIP Training

5 Day intensive hands-on lab training

 Curriculum         Up Coming Classes

In our 5-Day intensive lab training, you will learn to build the Unified Communications infrastructure using Cisco CUCM software v9.1, from the ground up including maintaining and troubleshooting your coporate communication system.

The training will take you from set up an IP phone, applying extension, music on hold, dial plan and pattern, conferencing that span from a single site to multiple sites. Once the training is completed, you will have the knowledge to maintain, deploy and troubleshoot your existing VoIP network.

This course is designed for candidates who already have working knowledge of basic networking and VoIP fundamental.

Course Content:
  • CUCM architecture and terminology
  • Add and delete phones manually or auto registration
  • Add phones, users and make changes to existing configurations using BAT
  • Add users, assign them capabilities, and associate them with phones and lines
  • Import users from Active Directory (LDAP)
  • Configure phone features: shared lines, call park, DND, Music on Hold, and services
  • Setup hunt group for helpdesk or call center environment
  • Configure Cisco Unity (Voice Mail)
  • Associate users and extensions to Cisco Unity System
  • Setup and optimize video conferencing
  • Deploy multiple sites and setup failover
  • Connect to the outside world (PSTN)

    Location Houston, TX
    Date Hours
    01/28/19 - 02/01/19 9 am - 5 pm
    03/04/19 - 03/08/19 9 am - 5 pm
    05/20/19 - 05/24/19 9 am - 5 pm
    07/22/19 - 07/26/19 9 am - 5 pm
    09/09/19 - 09/13/19 9 am - 5 pm
    11/08/19 - 11/12/19 9 am - 5 pm
    Extensive Lab and Hands-On sessions:
  • Each student will have their own Call Manager 9.1
  • Each student will implement the above objectives
  • Each student will have access to various Cisco VoIP phones
  • Each student will have access to Cisco 29xx routers and Cisco POE switches to simulate wide area network.
  • In addition, student will have access to Business Edition Call Manager system

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