This 6 day course is a hands-on, example-rich approach, providing vital peer advice, product information, detailed procedures and real-world troubleshooting tips from experienced Microsoft® Certified Trainers. This course validates the knowledge and skills required to deploy and support the Windows Vista operating system. Candidates for the MCITP: Enterprise Support Technician credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues, with three years of experience as a tier 2 or lead desktop support technician. Read on or contact us for more information.
Skills required for the MCITP: Enterprise Support Technician certification include the ability to:
- Manage workflow.
- Install and configure desktop operating systems and applications.
- Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
- Install and configure hardware devices and drivers (including mobile and personal devices).
- Troubleshoot hardware devices and drivers (including mobile and personal devices).
- Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
- Install and test department-specific and line-of-business (LOB) applications on end-user computers.
- Change desktop configurations as needed.
- Re-image desktops as needed.
This course is designed for those network engineers who plan, design, and implement Microsoft® Windows Vista solutions and architectures in medium to large sized companies.
The MCITP: Enterprise Support Technician credential is part of the new generation of Microsoft certifications, which emphasizes primary skill sets and job roles, providing a more relevant, flexible, and cost-effective way to validate core technical, professional, and architectural skills.
For more information about this class, contact a training consultant today
Course
Content
- Installing and Upgrading Windows Vista.
- Configuring and Troubleshooting Post-Installation System.
- Configuring Vista Security Features.
- Configuring, Applications Included with Windows Vista.
- Supporting and Maintaining Desktop Applications.
- Managing, Maintaining and Optimizing Systems That Run Windows Vista.
- Configuring and Troubleshooting Mobile Computing.
- Configuring and Troubleshooting Networking.
Exams
70–620: Microsoft® Windows Vista™ Configuring
70-622: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Enterprise Support Technicians
